Privacy Policy
Last updated: February 2026
Two Oceans Aquarium ("we," "our," or "us") operates two-oceans-aquarium.com and is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit our venue or use our online ticket services. Our venue is located at Dock Road, V&A Waterfront, Cape Town, South Africa.
Information We Collect
When you purchase tickets or interact with our services, we may collect:
- Personal identification information (name, email address)
- Contact details (email and phone for confirmations and communications)
- Payment information (processed securely by our payment provider)
- Transaction history and booking details
- Technical data such as IP address and browser type when you visit our website
How We Use Your Information
We use the information we collect to:
- Process and fulfill your ticket purchases and bookings
- Send booking confirmations and important updates about your visit
- Improve our services, website, and visitor experience
- Respond to your inquiries and provide customer support
- Comply with legal obligations and enforce our terms
Data Sharing
We may share your information with:
- Our payment processor to complete transactions
- Service providers who assist in operating our website and business (under strict confidentiality)
- Authorities when required by law or to protect our rights
We do not sell your personal information to third parties.
Cookies
Our website uses cookies and similar technologies to enhance your experience. Cookies help us remember your preferences, keep your session secure, and understand how visitors use our site. You can adjust your browser settings to refuse cookies, though some features may not function properly.
Data Security
We implement appropriate technical and organizational measures to protect your personal data. Our website uses SSL encryption to secure data transmitted during ticket purchases. We regularly review our security practices to ensure your information remains protected.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal retention requirements)
- Object to certain processing of your data
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details below.
Contact Information
For privacy-related inquiries or to exercise your rights, please contact us:
Email: privacy@two-oceans-aquarium.com
Two Oceans Aquarium, Dock Road, V&A Waterfront, Cape Town, South Africa
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.